30-Day Return Policy
At MaisonCrest, we understand that luxury furnishings are an important investment for your home. We want you to feel confident when shopping with us. If an item does not meet your expectations, our team is here to help review your options and guide you through the return process.
Need to Make a Return?
Most eligible items may be returned within 30 days of delivery for a refund or store credit, subject to the conditions below. Returned merchandise must be in original condition and in the original packaging. Items must not be installed, altered, or used, and all parts, accessories, hardware, manuals, and inserts must be included.
Approved returns may be subject to restocking fees based on the product category. Special-order and brand-restricted items may carry additional return limitations or fees.
| Return Category | General Policy |
|---|---|
| Eligible Return Window | Within 30 days of delivery |
| Condition Required | Unused, uninstalled, unmodified, and in original packaging |
| Refund Method | Original payment method or MaisonCrest store credit, when applicable |
| Restocking Fees | May apply depending on item type, brand rules, and order status |
How to Start a Return
To request a return, please contact MaisonCrest and include your order number and the item details.
- Website: www.maisoncrest.com
- Phone: (888) 210-5508
- Customer Support: Contact us through our website support page or live chat, if available
Once your request is reviewed, a MaisonCrest team member will provide return instructions and next steps.
Items That Are Not Returnable
Certain products are final sale or otherwise ineligible for return. These may include:
- Custom, personalized, made-to-order, or special-order items
- Mattresses and select bedding products
- Clearance, closeout, final sale, and open-box items
- Gift cards and product samples
- Electrical accessories and select replacement parts
- Items that have been assembled, installed, altered, or used
- Items returned without original packaging
- Items submitted for return after 30 days from delivery
- Items shipped outside the continental United States, unless otherwise stated
| Item Type | Return Eligibility |
|---|---|
| Stocked Standard Items | Usually returnable within 30 days if in original condition |
| Made-to-Order / Custom Items | Generally not returnable |
| Final Sale / Clearance | Not returnable |
| Installed or Assembled Items | Not eligible for return |
Return Shipping
Return shipping costs are generally deducted from the refund amount. These costs can vary based on the item size, shipping method, carrier requirements, and return location.
Any original outbound shipping charges or upgraded delivery services selected at checkout may also be non-refundable and may be deducted where applicable.
- Expedited or upgraded delivery services
- White glove, room-of-choice, or special carrier delivery
- Assembly or setup services
- Address correction or rerouting fees
Damaged or Defective Items
We understand how disappointing it is to receive a damaged or defective item. If this happens, please contact MaisonCrest within 10 days of delivery so we can review the issue and work toward an appropriate resolution.
Depending on the situation, resolution options may include replacement parts, repair, replacement of the item, store credit, or refund. MaisonCrest reserves the right to determine the most appropriate solution based on the condition of the item and the manufacturer’s policies.
We may request photographs, packaging images, shipping labels, or delivery documentation. In some cases, the original item may need to be returned before a final resolution can be completed.
| Issue Type | Customer Action Required |
|---|---|
| Damaged on Arrival | Report within 10 days and provide supporting photos/documents |
| Defective Merchandise | Report promptly with detailed description and images if possible |
| Missing Parts | Contact support with order details and list of missing components |
Refund Options
Approved refunds may be issued to the original form of payment or as MaisonCrest store credit, depending on the return circumstances. Any applicable restocking fees, return shipping charges, and non-refundable service fees may be deducted from the total refund.
Cancellation Policy
Orders may be cancelled only before they have entered processing, production, or shipment, subject to brand-specific restrictions. Once an order has moved into production or has shipped, cancellation may no longer be available.
Custom, made-to-order, and special-order items are usually not eligible for cancellation after production begins. If a cancellation request cannot be completed, the item’s return eligibility will govern any next steps.
Important Note
MaisonCrest reserves the right to update or modify this Return Policy at any time without prior notice. The policy in effect at the time of purchase will generally apply to that order unless otherwise required by law.