Damaged or Defective Items

We understand how disappointing it is when an item does not arrive in the condition you expected. If your order is damaged or appears to be defective, MaisonCrest can help you review the issue and work toward an appropriate resolution when it is reported within 30 days of delivery.

When to Contact MaisonCrest

Please let us know about any damage or defect within 30 days after your order is delivered. Reporting the issue promptly allows us to review the order details and guide you through the next steps.

How to Report an Issue

When you reach out, please be prepared to share clear details about the problem so our team can evaluate it efficiently. Helpful information may include photos and a brief description of what arrived damaged or what appears to be defective.

1. Review the item as soon as it arrives.
2. Document any visible damage or defect with photos.
3. Contact MaisonCrest within 30 days of delivery.
4. Provide the requested details so we can assess the issue and recommend the next step.

What Happens Next

Once the issue has been reviewed and confirmed, MaisonCrest will work with you on an appropriate resolution. Depending on the situation, this may include a replacement, repair, or refund.

Return Requirements

In some situations, the item may need to be returned as part of the resolution process. If a return is required, MaisonCrest will provide guidance on how to proceed.

Need Assistance?

If your item arrived damaged or defective, please contact MaisonCrest as soon as possible with your order details and supporting photos. Our team will help you understand the available resolution options and the steps to move forward.