Fraud Prevention and Compromised Accounts

At MaisonCrest, protecting your account and personal information is an important part of delivering a secure shopping experience. If you notice unusual activity on your account or believe someone may have gained unauthorized access, we encourage you to take action right away.

What to Do if You Notice Suspicious Activity

If anything about your account, orders, or payment activity seems unfamiliar, please contact MaisonCrest as soon as possible. Acting quickly can help limit unauthorized activity and support a faster review of your account.

If You Believe Your Account Has Been Compromised

If you suspect that someone has accessed your MaisonCrest account without your permission, we recommend taking the following steps:

Update your MaisonCrest account password immediately.
Change the password for the email address connected to your account, especially if that password is similar or reused elsewhere.
Review your account details carefully, including recent orders, saved addresses, and payment information, for anything you do not recognize.
Reach out to MaisonCrest right away if you see unauthorized changes or activity.

How to Help Protect Your Account

There are a few simple habits that can help keep your account more secure:

Use a strong password that is unique to your MaisonCrest account.
Avoid reusing passwords across multiple websites.
Keep your login details private and do not share them with others.
Be cautious with emails, calls, or messages asking for account or payment information.

Stay Alert for Fraudulent Communications

Fraudsters may attempt to impersonate trusted brands through fake emails, phone calls, or messages. If a communication seems unusual or asks for sensitive information, do not click links or provide personal details until you have confirmed it is legitimate.