Received the Wrong Item
If your MaisonCrest order arrived with an item that does not match what you purchased, we’re here to help. To be eligible for a resolution, please let us know within 30 days of delivery.
What to Do Next
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Review your order details and compare them with the item you received so you can confirm the discrepancy.
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Contact MaisonCrest and share the details of the issue, including your order information and the item received.
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Be prepared to provide photos if requested. This may help us verify the item and move your request forward appropriately.
Important to Know
Items reported as incorrect may need to be returned in order to qualify for a resolution.
Once we review the issue, our team will guide you through the next steps.