Shipping Policy

At MaisonCrest, we are pleased to offer complimentary shipping on most orders within the contiguous United States. For deliveries outside this region, additional freight and handling fees may apply. In these cases, we partner with trusted carriers to secure the most efficient and cost-effective delivery options for you.

All applicable shipping costs will be clearly displayed before checkout. Please note that certain locations—such as remote areas, high-traffic urban zones, toll-heavy routes, ferry-access locations, or islands—may incur additional surcharges. If we are unable to ship to your address, our team will reach out promptly to discuss alternative solutions.

Estimated shipping timelines are shown on each product page. For updates, you may log into your account and review your order status under the “My Orders” section.

Standard Ground Shipping (Small Parcel)

Smaller items are shipped via trusted carriers such as FedEx or UPS, based on size and weight. Most deliveries do not require a signature upon arrival. If you prefer to request a signature, please contact our customer support team prior to shipment.

Freight Delivery (Large & Oversized Items)

For larger furniture pieces, we use professional freight carriers. Deliveries are typically scheduled Monday through Friday between 8:00 AM and 5:00 PM (local time).

For residential deliveries, the carrier will contact you directly to arrange a delivery appointment. Standard freight service includes curbside delivery.

If you would like a more elevated delivery experience, white glove service upgrades are available at checkout.

Some freight shipments may require a signature. We kindly ask that all items are inspected upon delivery. If any visible damage is present, it must be noted on the delivery receipt before signing. This helps ensure a smooth and timely resolution process.

White Glove Delivery

For a more seamless and elevated experience, MaisonCrest offers white glove delivery options, including:

Front Door Delivery – Items are placed just inside the first dry area of your home
Room of Choice Delivery – Items are delivered to your preferred room
Room of Choice + Light Assembly & Debris Removal – Includes placement, basic assembly, and packaging removal

Assembly services include light installation of components only. White glove services are available during checkout. If a specific option is not listed, our team can assist with a custom quote upon request. Please note that availability may vary depending on the item and location.

Estimated Shipping Times

Once your order is placed, you will receive a confirmation email that includes an estimated lead time. These timelines are approximate and may change based on product availability or manufacturer schedules.

If there are any updates to your ship date, we will notify you as soon as possible.

Damaged or Defective Items

If your order arrives with visible damage, you may refuse delivery and note the issue on the delivery receipt. Please contact our team with details and photos so we can assist with a replacement or resolution.

If damage is discovered after delivery, claims must be submitted within 10 days, along with supporting photos. (Custom items may allow for extended review windows.)

Once your claim is reviewed and approved—typically within 10 business days—we will provide replacement parts or solutions at no additional cost.

Refused Deliveries

We kindly ask that deliveries are only refused if the item is clearly damaged upon arrival. Refusing delivery for non-damaged items may result in additional fees, which will be the responsibility of the customer.